Delivery Policy

1. Overview

All products sold on this website are digital products and are delivered electronically. No physical items will be shipped.

2. Order Processing

Orders are processed automatically upon successful payment.

• Delivery is typically instant.
• In some cases, please allow up to 15 minutes for your email to arrive.

If you do not receive your order within this timeframe, please check your spam or junk folder before contacting us at dominique@ottilie-studios.com.au.

3. Delivery Method

Once your purchase is complete, you will receive:

• an email with a download link, and/or
• on-screen access to download your files immediately after checkout.

Please ensure you enter a valid email address at checkout to avoid delivery issues.

4. File Access & Downloads

• Digital products are provided in specified formats (e.g. PDF, ZIP, etc.).
• It is your responsibility to ensure your device supports these file formats.
• Download links may have a limited number of accesses or expiry period for security purposes.

We recommend downloading and saving your files immediately after purchase.

5. Delivery Costs

There are no delivery or shipping fees for digital products. All prices listed on the website are in AUD (Australian Dollars) unless otherwise stated.

6. Delays & Technical Issues

While delivery is typically instant, delays may occur due to:

• payment processing issues,
• incorrect email entry,
• temporary server or platform outages.

If you experience any issues accessing your purchase, please contact us and we will resolve it promptly.

7. Contact

Ottilie Studios
Email: dominique@ottilie-studios.com.au